*GoaOnline Services Now Accessible via WhatsApp*
*Althino, March 15, 2025:* The Government of Goa is enhancing citizen convenience by integrating GoaOnline services with WhatsApp. This initiative, led by the Department of Information Technology, Electronics, and Communications, will allow residents to access government documents, certificates, bills, payment receipts, and notifications effortlessly.
GoaOnline, the web-based platform, was initiated in 2017 under the guidance of Late Dr. Manohar Parrikar, with Shri Rohan A. Khaunte, IT Minister, actively supporting its development. This Online platform proved to a blessing to all Citizens specially during the pandemic. The new AI-assisted platform will further enhance their experience and access to 241 government services through Whatsapp.
*Hon’ble Minister Shri Rohan A. Khaunte emphasized the state’s commitment to digital governance, stating,* “We are dedicated to making government services more efficient and accessible—transitioning from manual processes to Web based platform called GoaOnline, then anytime, anywhere door step service delivery called Gramin Mitra and now bringing services directly to citizens’ fingertips via WhatsApp.”
Goa’s WhatsApp-based service aims to make governance truly citizen-centric and easily accessible, The Government of Goa is thus striving to offer a keyword-based system to help users navigate various services efficiently.With this integration, GoaOnline users can check the status of their applications, receive due date reminders, access service pre-requisites, and get step-by-step guidance and apply for all 241 services through WhatsApp.
This marks a significant leap in digital empowerment, ensuring public services are always within reach—from doorstep to fingertip.
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